How Does Cloud Telephony Work?
Jul 1, 2020
Question: How
does the concept of cloud telephony work?
Answer: Believe it or not,
cloud telephony has made using and managing a telephone system
easier for organizations.
To understand this concept
assumes you know how traditional telephony works.
Typically an organization has
the following component in their office:
-
Phone system
-
Public Switched Telephone Network (PSTN) connectivity
-
Hard and soft phones
-
Local resources to manage the telephony environment
With the exception of the
phones, all the above mentioned elements go away once the
transition to the cloud is complete.
Having a solid Internet
connection becomes important as this is the primary source for
connecting to the cloud telephony network.
Users in this scenario have
their hard / soft phones logged into the cloud telephony network to
make and receive calls.
There’s less of a burden to
have specialized, local resources to manage telephony
infrastructure with the cloud versus traditional
telephony.
The organizations that get and
apply this concept will reap the benefits of the
cloud.
And also focus more on their
core business instead of worrying about keeping the phones
running.