Jul 14, 2019
Question: What is the most common cause of Internet outages?
Answer: Great question. This answer will come from the perspective of the service provider. When outages occur, it's the responsibility of the provider to report an outage affecting their customers.
I typically do this in plain English to set the expectations. The more details and communication provided during this time, the better customers understand.
Now these common Internet outages will vary depending on how an area is setup to receive Internet service. But there's a few common causes that come to mind:
Depending on your location, you may find that outages may occur more frequently in one area compared to other (hopefully less in the human error section).
The next time an Internet outages occurs, ask what caused the issue to be resolved. Then see if it fits in one of above mentioned categories.