What is a Hosted PBX?
Aug 18, 2018
Question: What
is a Hosted PBX?
Answer:
Imagine that you decide to host a party. Plans were made
to decorate, provide the food and drinks.
It was a lot of work
but the event goes well. The thought of completely relaxing didn't
cross your mind since you pulled double duty as a the clean up crew
as the guest left for the evening.
Then a brilliant idea comes to
you. Instead of throwing parties at your own house, you decide to
have it hosted at another venue like a
hotel.
Even better, you arrange for
the food and decorations to be included in
the hosting agreement.
When it was time to party, you
got to:
-
Show up
-
Have a good time
-
Left without worrying about the clean up
A Hosted Private
Branch eXchange (PBX) can be thought of in the same
way.
The organization enjoys having
a private phone system that leverages the resources of a
3rd party hosting provider.
Here’s a more technical
explanation of what a Hosted
PBX is:
Phone System is "hosted" in a facility outside of your organization and your service is delivered over an Internet connection. Provider owns system and maintenance. You benefit from system being constantly updated. Terms such as Cloud/Virtual Phone System fall under this category.
In the picture below is an
example non hosted PBX inside of an organization. Next to
the PBX is a friendly tech who helps maintain the unit
along with the phone service from the service
provider.
Anytime the system goes down or
needs maintenance, you’ll need a techs help to get the job
done.
If you decide to go with
a Hosted PBX solution, the responsibility of the system
shifts to 3rd party provider.
Enjoy the party.