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Is VoIP the same as cloud PBX?

Jul 4, 2021

Question: Is VoIP the same as cloud PBX?




Answer: VoIP, short for Voice over IP or Voice over Internet Protocol, is a technology that allows voice calls to take place over IP based network (i.e. the Internet).


Back in the old days, voice was delivered on dedicated telecom infrastructure.


That changed once...

AT&T's Strategic Shift Away from Media

Jun 5, 2021

Question: Why has AT&T’s acquisition of Time Warner and DirectTV so far been such a strategic failure?




Answer: I personally don’t view these acquisitions as strategic failures. To judge what success and failure is, you have to look at company’s baseline criteria and compare actual results.


For AT&T, they...

8x8 Work MMS support

Nov 10, 2020


I've really enjoyed the ability to send and receive text messages from one work number.


What held me back from fully embracing my 8x8 number was the lack of MMS support. 


What's MMS? You know, it's the ability to attach pictures to text messages.


There's no doubt in anyone's mind that we're a message first...

Analytics for 8x8 Work Overview

Nov 8, 2020


One of the challenging task you'll run into is determining how busy your staff is with handling calls.


Maybe you're hearing the phones ring off the hook but can't quantify the volume coming in.


Or need to forecast staffing levels during peak and low seasons.


In this tutorial, I provide an overview on using...

CPaaS vs UCaaS: What's the difference?

Nov 1, 2020

Question: CPaaS vs. UCaaS: What's the difference?



Answer: A great question and one that needs careful consideration before adoption one or both solutions.


Communication Platform as a Service (CPaaS) allows an organization to use communications tools like voice, messaging, video and...